PRIVACY POLICY & DATA PROTECTION

Privacy Policy atm8i — Malaysian User Data Protection

Atm8i takes your privacy seriously. This document transparently explains how we collect, use, store, and protect your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

Updated: 1 January 2026 Compliant with Malaysia PDPA 2010

Commitment Privacy Protection atm8i

Six core principles that underpin how atm8i handles the personal data of Malaysian users.

Advanced-Level Encryption

All personal data and financial transactions are protected with 256-bit SSL encryption — the same security technology used by Malaysia's leading banks such as Maybank and CIMB.

No Data Sales

Atm8i has never and will never sell, rent, or trade users' personal data to any third party for marketing or commercial purposes.

Full User Control

You have full rights to access, correct, download, and request deletion of your personal data at any time through your account settings or by contacting us.

PDPA 2010 Compliance

The atm8i Privacy Policy is fully aligned with Malaysia's Personal Data Protection Act 2010, ensuring that the rights of local users are upheld in accordance with current legislation.

Secure Data Storage

User data is stored on secure servers with restricted, monitored access. We conduct regular security audits to ensure that no data is compromised.

Unsubscribe Options

You can opt out of marketing communications at any time with a single click. This option is available in every email we send or through your account notification settings.

Key Summary: This Privacy Policy explains how atm8i ("we", "platform") handles your personal data ("user", "you") when you use the atm8i website and services. By registering or using the atm8i platform, you agree to the practices described in this document. We only collect data that is strictly necessary and never use it for purposes beyond what is stated here.

01 Privacy Policy Introduction & Scope

Atm8i is an online gaming platform serving users in Malaysia. We understand that user trust is our most valuable asset, which is why personal data protection is more than just a legal obligation to us — it is a core responsibility we take seriously every day.

This atm8i Privacy Policy is drawn up in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and applies to all atm8i platform users, including website visitors, registered users, and VIP members. This Policy covers all atm8i platforms, including the main website and mobile application.

  • This policy applies to all personal data collected through the atm8i.com website and the atm8i mobile app.
  • Any third-party services linked from the atm8i platform have their own privacy policies separate from this one.
  • Atm8i acts as the data controller for all personal data collected through our platform.
  • By using the atm8i platform, you acknowledge that you have read and understood this Privacy Policy.
02 Personal Data We Collect

Atm8i only collects personal data that is strictly necessary to provide a safe, efficient, and responsible service. The following are the categories of data we may collect from you:

Data Category Example Information Requirement
Identity Data Full name, identity card number (MyKad), date of birth, photograph Mandatory (KYC)
Contact Data Email address, phone number, Malaysian residential address Mandatory
Financial Data Bank account numbers, e-wallet details (TnG, GrabPay, Boost) Mandatory (transactions)
Technical Data IP address, device type, web browser, operating system Automatic
Usage Data Game records, betting history, login timestamps, pages visited Automatic
Communication Data Support conversation records, emails and feedback submitted As required

Note: We do not collect credit card numbers directly. All payments are processed through certified third-party payment providers such as FPX, DuitNow, Touch 'n Go eWallet and GrabPay, each of which maintains their own security standards.

03 How We Use Your Personal Data

Every piece of data we collect is used for a clear and legitimate purpose. atm8i does not use user data for unrelated purposes without first obtaining explicit consent.

  • Account Management: To securely create, verify and manage your atm8i user account.
  • Transaction Processing: To process deposits and withdrawals via supported Malaysian payment methods, including DuitNow, FPX and e-wallets.
  • Identity Verification (KYC): To comply with anti-money laundering (AML) legal requirements and verify that users meet the minimum age criteria.
  • Customer Support: To respond to enquiries, resolve complaints and provide the necessary technical support.
  • Platform Security: To detect and prevent fraud, unauthorised access and any activity that violates atm8i's Terms & Conditions.
  • Service Improvement: To analyse usage patterns and improve the user experience on the atm8i platform.
  • Marketing Communications: To send promotional information, bonuses, and special offers — only where you have consented to receive such communications.
  • Responsible Gaming: To monitor gameplay patterns and identify users who may need responsible gambling support.
04 Sharing Data with Third Parties

Atm8i does not sell your personal data. However, in certain circumstances, we may need to share the necessary information with trusted third parties in order to deliver our services in full.

Our Commitment: All third parties working with atm8i are bound by strict data protection agreements. They are only permitted to use your data for the purposes we have specified and are not allowed to process it for their own benefit.

  • Payment Providers: FPX, DuitNow, Touch 'n Go eWallet, GrabPay, Boost and ShopeePay — to process your deposits and withdrawals.
  • Game Software Providers: Game developers that provide slots, live casino and table games — only data necessary to run the games is shared.
  • Regulatory Authority: Malaysian government authorities responsible for overseeing online activities, where required by law.
  • Identity Verification Services: Third-party KYC providers that assist in verifying the identity documents of Malaysian users.
  • Analytics Services: Analytics tools that help us understand how users interact with the platform — this data is aggregated and does not directly identify individuals.
05 Data Security

Protecting your personal data is atm8i's top priority. We implement multiple layers of technical and organisational safeguards to keep your information secure at all times.

Active Security Measures: 256-bit SSL encryption for all data transfers, two-factor authentication (2FA) available on all accounts, 24/7 monitoring for suspicious activity, and regular security audits conducted by independent experts.

  • All communications between your browser and atm8i's servers are secured with HTTPS protocol and 256-bit SSL encryption.
  • User passwords are stored in hashed form using modern encryption algorithms — atm8i never stores passwords in plain text.
  • Internal access to user data is strictly limited to staff who genuinely require it and is subject to close monitoring.
  • Enterprise-grade intrusion detection systems (IDS) and firewalls protect the atm8i server infrastructure.
  • In the unlikely event of a data breach, atm8i will notify affected users within 72 hours, in line with industry best practices.
  • We conduct regular penetration testing to identify and address any security vulnerabilities.
06 Cookies & Tracking Technologies

Atm8i uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

Cookie Type Purpose Duration
Essential Cookies Required for login, session security and core platform functionality Session only
Optional Cookies Saves your language preference, theme, and display settings 1 year
Analytics Cookies Helps us understand how users navigate the platform so we can make improvements 2 years
Marketing Cookies Used to display promotions that are relevant to you 30 days

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may affect certain features on the atm8i platform. For analytics and marketing cookies, you may opt out without impacting your gaming experience.

07 Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by atm8i:

Right of Access

You have the right to request a copy of all personal data we hold about you. Requests will be processed within 21 business days.

Right to Rectification

If your personal data is inaccurate or out of date, you have the right to request an immediate correction. Log in to your account to update basic information, or contact us for other amendments.

Right to Erasure

You may request deletion of your personal data, subject to legal retention requirements. Financial transaction data must be retained for specified periods under Malaysian law.

Right to Withdraw Consent

You may withdraw your consent to data processing for marketing purposes at any time through your account settings or by contacting our support team.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for the purpose of transferring it to another platform, where applicable.

To exercise any of the rights above, please contact us at privacy@atm8i.com. We will respond within 14 business days.

08 Data Retention & Deletion

Atm8i retains your personal data only for as long as it is needed for the stated purposes or as required under Malaysian law. Once the retention period expires, data will be securely deleted or anonymised.

  • Active Account Data: Retained for the duration your account remains active and for 7 years following account closure, for legal record purposes.
  • Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial and tax regulatory requirements.
  • Support Communication Logs: Retained for 3 years for reference and dispute resolution purposes.
  • Marketing Data: Will be deleted within 30 days of you withdrawing your consent.
  • Technical Logs: Retained for 90 days for debugging and security purposes.
09 Children's Privacy

Strict Warning: The atm8i platform is for individuals aged 18 and above only. atm8i does not knowingly collect any personal data from individuals under the age of 18. If we discover that we have collected data from a minor, we will promptly delete that data and close the account in question.

Parents or guardians who suspect that a minor under their care has registered an account with atm8i are urged to contact us immediately at privacy@atm8i.com so that the appropriate action can be taken promptly.

10 Privacy Policy Amendments

Atm8i reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. We are committed to notifying users of any material changes.

  • The latest version of this Privacy Policy is always available on this page, with the update date clearly indicated at the top of the document.
  • For material amendments that affect your privacy rights, we will send a notification via email or an in-account notice at least 7 days before the changes take effect.
  • Continued use of the atm8i platform after the effective date of any amendment constitutes acceptance of the revised policy.
  • We encourage you to review this page periodically to stay informed about how we protect your data.
11 Contact Our Privacy Officer

If you have any questions, concerns or complaints regarding this Privacy Policy or the way atm8i handles your personal data, please contact our Data Protection Officer (DPO) through the following channels:

Privacy Email
privacy@atm8i.com
Live Chat
24 hours / 7 days a week
Response Time
Within 14 working days
YOUR DATA IS SAFE WITH US

Confidence in Privacy Protection atm8i? Join Us Today

Understanding how atm8i protects your data means you can play with complete peace of mind. Register now and enjoy a safe, fair, and responsible gaming experience alongside the thousands of Malaysian users who already trust us.

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